Delete your account

How to request deletion

1. Email us from the address you use to sign in, where possible. Include that sign-in email or other login identifier and your account or profile name.
2. Say that you want to delete your account and associated personal data. If you only want certain information removed, describe that instead.
3. We will verify that the request comes from the account holder and confirm the scope before processing it. If you own a shared account book, include its name so we can explain how ownership and other participants’ records will be handled.

Do not send a password, sign-in code, bank password or UPI PIN. We may reply to the registered account email to verify control. If you no longer have access to it, explain this in your request so we can discuss an appropriate verification method.

What account deletion covers

For a verified account-deletion request, we remove the account’s sign-in access and sessions, personal profile and contact details, device push tokens, and associated personal records and files that do not need to remain as part of another participant’s records. Owner, teammate and vendor profiles associated with that login are included.

We review uploaded pictures, payment identifiers, receipts, notes and notifications for deletion or removal of the account holder’s identifying information. Account deletion is separate from leaving a team, signing out or uninstalling the app; those actions do not delete server-side data.

Shared records and retained information

Some expense and payment entries are shared with other participants in a business or household. Deleting your account does not automatically delete their account books. Where shared transaction entries must remain, we remove your personal profile, contact and payment details and replace your account attribution with a non-identifying label. Receipts and notes are reviewed for personal information that needs removal or redaction.

If specific identifying information must be retained for a legitimate security, fraud-prevention or legal reason, we will explain the information, reason and retention period when handling your request. We do not apply a blanket exemption to keep a deleted account’s personal data.

What happens next

We reply with any verification or shared-account questions and confirm when the request has been completed. This is a manual process; this page does not promise an automatic deletion or a fixed completion time. Existing sign-in codes expire after five minutes, and push delivery diagnostics are automatically purged after 30 days; these are separate from account deletion.

Read our privacy policy for the information we handle. For help with a deletion request, contact info@bachatkro.com.